USA & Canada
We ship to all states/territories excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands.

International
We can also ship our Cream Silk Hand Lotion and Cream Silk Hand Wash to the following countries:

Algeria
Anguilla
Antigua & Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo - Brazzaville
Costa Rica
Côte d'Ivoire
Croatia
Curaçao
Cyprus
Czechia / Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Eswatini
Ethiopia
Finland
France
Gabon
Germany
Ghana
Greece
Guadeloupe
Guatemala
Guernsey
Guinea
Guyana
Honduras
Hong Kong SAR China
Hungary
India
Indonesia
Ireland
Italy
Jamaica
Japan
Jersey
Kenya
Latvia
Lebanon
Libya
Liechtenstein
Lithuania
Luxembourg
Macao SAR China
Madagascar
Malawi
Malaysia
Maldives
Malta
Martinique
Mexico
Moldova
Monaco
Morocco
Mozambique
Namibia
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
San Marino
Saudi Arabia
Senegal
Singapore
Sint Maarten
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St. Barthélemy
St. Kitts & Nevis
St. Lucia
St. Martin
St. Vincent & Grenadines
Suriname
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Togo
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Uganda
United Arab Emirates
United Kingdom
Uruguay
Vietnam
Zambia
Zimbabwe

All other products are unavailable for international shipping.

Our products are classed as hazmat by shipping companies. What that actually means is that they are at an increased risk of catching fire during transit because of their ingredients.

So, this means that our products can't be shipped via air - they can only travel by road, which is usually called 'ground shipping'.

As all our products are shipped from North America, if you live outside of the US & Canada, we are unable to reach you at this time.

As NYKZ expands, we will add more shipping destinations.

USA

USA Ground Standard Shipping (3-7 business days): USD$10

Free shipping when you spend over US$100

Canada

CA Ground International Standard Shipping (7-10 business days): CA$20

Free shipping when you spend over CA$160


International

All orders use live shipping rates, so shipping will be automatically calculated in your local currency at checkout. Your order will be shipped Delivery Duties Paid (DDP), so any customs fees are included in the price you pay.

We know some shipping carriers suck, so we'll always do our best to use the one that can deliver your order as quickly as possible.

The carriers we use are as follows:

USA

USPS, UPS, FedEx, DHL, GLS, VEHO, Better Trucks, AxleHire, ACI, Parcel Select

Canada

FedEx, Purolator, Canpar, Canada Post, Uni Uni

International

We use a variety of carriers to ship your orders. Usually, they'll be handled by FedEx or UPS for the majority of their journey. Once they reach their country of delivery, they may be handed off to a "last mile" carrier to complete the local delivery to your door. Please check your shipping confirmation email for more detailed tracking information.

There are a few reasons.

As a small business, we don't ship many packages each day. This means we don't send enough packages to negotiate cheaper rates with shipping companies. The bigger NYKZ becomes, the lower our shipping prices will be.

On top of this, your shipping fee doesn't just cover shipping. It also covers picking and packing (sometimes called 'handling') at our warehouse.

We don't make any money on shipping. At all. It actually costs us to ship our products to you, on top of what you're already paying.

Not many brands admit this but we think it's really important to be honest.

Yeah, this is a bit of a tricky one.

To keep your candles safe, we make every effort to use temperature controlled transport where possible. However, that can't always happen and even when it does, carriers don't always listen to our instructions. It's really annoying.

This means that if you're ordering during the summer months, your candle is at increased risk of melting during transit. It is made of wax, after all.

But hey, don't panic. We're here to help.

If your candle arrives misshapen, melted or otherwise damaged, drop us an email on help@nykzstudio.com and we'll do our best to investigate and make things right.

We really appreciate your understanding.

Oh yeah. You'd better believe it.

Your order will be shipped Delivery Duties Paid (DDP), so any customs fees are included in the price you pay.

All our international orders are shipped using live rates, which includes changes to duties and taxes, so remember that the price of shipping may fluctuate between your orders.

We don't have any control over this. We aren't customs, after all.

You can track the status of your order in your account.

If the internet isn't your thing and you need someone to find out for you, please email your name and order number to help@nykzstudio.com.

Cry?

Only joking. All our products have a "Sign up for restock notifications" button. Pop your email in there and we'll let you know when the item(s) you want are available again.

Returns

We accept returns of unopened, sealed items. Any item you wish to return must be in exactly the same condition as you bought it. If your item has been opened (including the cellowrap layer on its exterior) it cannot be returned or exchanged.

Our candles must be returned with all their original packaging unopened or damaged. The dust cover must be present and have not been tampered with in any way. Due to high temperatures, we discourage shipping candles to warmer regions during the summer. If the temperatures in your area are high, we may place a hold on your order to prevent your candle from melting in transit. If you ask us to ship your order when temperatures are high, we will not replace any candles damaged by melting in transit.

Any returns are at your own expense. We do not currently offer free returns.

Exchanges

We also accept exchanges on products that meet the criteria detailed above. Please email our team on help@nykzstudio.com to start the exchange process.

At the moment we do not offer free returns. It's your responsibility to pay for the return of your item(s).

We recommend returning your item(s) using a trackable service to make sure they don't get lost on the way back to us.

Please contact our team on help@nykzstudio.com if you'd like to return an item.

If your return meets our criteria, we’ll send you instructions on how and where to send your items back to.

Once we've processed your refund, you'll receive an email confirming the amount we're sending back to you. It can take up to 10 business days for the funds to be returned to your original method of payment but in most cases, it's much faster.

This is awkward. There's a problem with the product I ordered. What should I do?

Good news: Yes, we can cancel your order.

Bad news: If it's been more than 60 minutes since your order was placed or if you've had an email to say your order has been shipped, unfortunately we won't be able to cancel it.