Returns
We accept returns of unopened, sealed items. Any item you wish to return must be in exactly the same condition as you bought it. If your item has been opened (including the cellowrap layer on its exterior) it cannot be returned or exchanged.
Our candles must be returned with all their original packaging unopened or damaged. The dust cover must be present and have not been tampered with in any way. Due to high temperatures, we discourage shipping candles to warmer regions during the summer. If the temperatures in your area are high, we may place a hold on your order to prevent your candle from melting in transit. If you ask us to ship your order when temperatures are high, we will not replace any candles damaged by melting in transit.
Any returns are at your own expense. We do not currently offer free returns.
Returns
We accept returns of unopened, sealed items. Any item you wish to return must be in exactly the same condition as you bought it. If your item has been opened (including the cellowrap layer on its exterior) it cannot be returned or exchanged.
Our candles must be returned with all their original packaging unopened or damaged. The dust cover must be present and have not been tampered with in any way. Due to high temperatures, we discourage shipping candles to warmer regions during the summer. If the temperatures in your area are high, we may place a hold on your order to prevent your candle from melting in transit. If you ask us to ship your order when temperatures are high, we will not replace any candles damaged by melting in transit.
Once we receive your return back at our warehouse, it can take up to 10 business days for us to inspect it. When your return has passed its inspection, we'll notify you via email. We're nice like that.
Any returns are at your own expense. We do not currently offer free returns.
Damaged Items
Of course, we accept returns for damaged items, We aren't that kind of brand.
If you think your item is damaged, defective or hasn't arrived in the condition you expected, you'll need to send us photos of it before initiating a return.
At the moment, any returns are at your own expense as we do not offer free returns. If an item is confirmed as faulty, any return shipping will be refunded from the balance of your original order.
If you'd like to return an item or think yours is damaged, please contact our team on help@nykzstudio.com.
Refunds
Once we've confirmed your item is eligible to be returned and processed your refund, you'll receive an email confirming the amount we're sending back to you.
It can take up to 10 business days for the funds to be returned to your original method of payment but in most cases, it's much faster.
Exchanges
If you've requested an exchange, we'll confirm your item is eligible to be sent back to us via email. When that happens, we'll ask you which item you'd like to exchange it for and the address we should ship your new order to.
We'll do our best to process all exchanges in 5 business days but during busy periods, this may take longer.